Customer Experience

Making your customers happy with greater ease and pleasure

Our trainings around customer experience are designed to help employees improve their skills, attitudes & behaviors to meet your customers’ expectations. This improves not only customer satisfaction and customer loyalty, but also sales and profitability.

Keeping a grip on the customer experience

Organizations are increasingly struggling with their customers’ expectations across the entire customer journey. It sometimes fails to:

  • Keep a grip on the complete customer experience
  • Putting the customer first
  • Delve sufficiently into the customer experience

  • Make distinctive customer experiences consistent across all touchpoints

  • Ensure quality customer contact at every level in the organization
  • Collect qualitative data about customers (contact)

Do you want to improve the customer experience? And have no idea where to start? See below which tools we deploy for customer experience.

  • Learning & development resources for customer experience

We deploy the following learning tools in setting up custom customer experience:

Coaching in customer contact optimizes the customer experience by strengthening individual skills and empathy. It provides employees with the tools to communicate more effectively, solve problems and improve customer relationships.

Live training provides the opportunity for personal interaction between trainers and participants. It is possible to work with actors and practice customer contact. This provides an immediate connection and makes it easier for participants to ask questions, raise concerns and receive immediate feedback.

Video training allows for targeted coaching: in a safe environment, self-confidence develops, leading to positive interactions and ultimately increased customer satisfaction.

TTA International has extensive experience in customer experience optimization

We have been working with our customers since day one to design, improve and ensure a consistent customer experience. Our vast experience ensures that we know your challenges, speak the language of your employees and customers, and can develop the most effective and proven solutions for you.

Clients who have preceded you:

Successful customer experience

Would you like to…

  • Create loyal and satisfied customers?
  • Helping your employees get started with a consistent customer experience?
  • Contribute to your employees’ enjoyment of communicating and problem-solving with and for customers?

Then let’s develop a customized customer experience training together.

Also optimize your Learning & Development in just three steps?

Here’s how you do it:

Step 1

Meet

Let’s meet to discuss your challenges and goals.

Step 2

Getting Started

We create a clear plan and execute it accurately. You stay in control.

Step 3

Celebrating successes

Experience the results of our collaboration and celebrate the success!

Want to know more about the world of learning & development?

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